Deise (daisy) Mazzochi

About

Highly proactive Data Analyst with a proven ability to leverage advanced analytical skills and data-driven insights to solve complex problems and drive significant organizational improvements. Recognized for consistently delivering high-quality results, including an 8% increase in student engagement and a 10-hour weekly efficiency gain, leading to a recent award for outstanding performance. Seeking to apply expertise in data analysis, business intelligence, and process optimization to contribute to strategic growth in a forward-thinking organization.

Work Experience

Data Analyst

London School of Science and Technology

Aug 2023 - Present

Led data analysis initiatives for a private higher education institution with over 7,000 students, driving significant improvements in student engagement and operational efficiency.

Developed and launched an interactive Power BI report to track student engagement, increasing attendance by 8% and continuation/progression rates by 4%, yielding significant financial impact.
Streamlined processes by continuously enhancing the interactive report, saving 10 hours per week for each of 4 personal tutor coordinators and benefiting multiple teams, including Student Support.
Designed and implemented a robust data model to provide long-term insights and drive future results for the university, ensuring sustainable data-driven decision-making.
Ensured stringent data management and security, maintaining full compliance with GDPR regulations and proactively resolving data quality issues through comprehensive cleaning and pre-processing.
Received an award for outstanding performance in 2024, recognizing exceptional contributions to data analysis and operational excellence.

Account Manager

Itau Bank

Jul 2013 - Jun 2016

Managed a portfolio of client accounts for Latin America's largest private bank, ensuring high customer satisfaction and regulatory compliance.

Achieved a 95% customer satisfaction rate by meticulously developing and maintaining strong client relationships and promptly addressing issues.
Contributed to the team consistently meeting monthly targets through data-driven decisions, leading to recognition as 'Best Account Manager' twice.
Ensured accuracy and integrity of customer data by meticulously inputting, updating, and maintaining records using CRM software.
Managed client accounts with strict adherence to relevant laws, regulations, and industry standards, mitigating compliance risks.

Education

Public Relations, Advertising, Applied Communication

University of Caxias do Sul

Courses

Strategic intelligence
Organisational Theories
Market research

Fashion Analytics and Forecasting

University of the Arts London

Sep 2023 - Jun 2025

Business Information Systems

University of Westminster

Sep 2020 - Jun 2023

Courses

Data Visualisation and Dashboard
Big Data Analytics
Business Intelligence Analytics

Awards

Outstanding Performance Award

London School of Science and Technology

Jan 2024

Recognized for exceptional contributions and performance as a Data Analyst.

Languages

English , Portuguese

Skills

Data Analysis & Visualization

Power BI
Excel (Advanced Functions, Pivot Tables)
Data Visualization (Charts, Graphs, Dashboards)
Tableau
Matplotlib
Seaborn
High-Quality Data Visualizations

Programming & Databases

Python (Pandas, NumPy)
SQL
Data Warehousing
ETL Processes

Data Management & Governance

Data Manipulation
Data Cleaning
Data Transformation
Data Quality
Data Integrity
GDPR Compliance
Data Privacy Laws

Machine Learning

Machine Learning (Basic Algorithms)

Business Acumen

Business Processes
Business Objectives
Strategic Planning
Process Optimization
KPI Tracking

Soft Skills